Please read the following before placing an order! By placing an order with our company, you will be agreeing to adhere to these policies. We process all orders in batches to eliminate mistakes and optimize organization. Most wig manufacturers add and discontinue styles and colors on a regular basis without informing okwigs.com beforehand. We will do everything possible to avoid substitutions providing we can contact you on time. Please consider making a second color choice for each item you order, and/or a second style choice so that we can still take your order if your original selection is either on backorder, or has been discontinued.
- Protecting your privacy is always our top priority. Okwigs.com is committed to safeguarding your privacy during and after your orders are processed.
- Okwigs.com collects some personal information from you when you place an order. However, Okwigs.com will not rent, disclose or sell this individual information to any outside organizations without customer's request or consent. We also do not send out spam. This policy will protect your name, gender, date of birth, e-mail address, mailing address, shipping address, phone number(s), credit card information and et cetera.
For your convenience we also offer a Mail-In order form.
- Orders must be received in our office by 10:00 am Pacific Time, Monday through Friday (excluding holidays) to be processed the same day.
- If placing an order via air mail, there may be a delay of several days before your order reaches our office. If immediate order processing is required, the order must be placed through our secure online order system, by fax, or by calling us at 1-888-486-1006.
- We accept Visa, Mastercard, American Express, Discover Card and Paypal. Money orders and Certified checks are also accepted.
- Orders paid by check will be held for 5 business days for the funds to clear. Orders paid by Money Order, Certified Check will be processed immediately upon receipt of payment.
- When a check is returned, we will impose a fee of $15.00.
- When a credit card transaction is declined or comes back as invalid due to incorrect information provided by the Customer, we will impose a fee of $5.00.
- For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
- In case of back order delay, or discontinued item(s), Customer will be contacted and given the option to wait for any out of stock item(s), select another item(s), opt for an in-store credit, or cancel this portion of the order.
- IMPORTANT: Our current shopping cart system does not allow for in-store credits to be automatically subtracted. Therefore, in order to use your in-store credit, you must place your order by phone, fax, or mail. The appropriate Order ID Number and the amount of the credit must be referenced, and this amount will be manually subtracted when we process your order in-house.
- Prices are subject to change without notice.
- We do our best to check for accuracy all information provided to our Customers. However we cannot be responsible for typographical errors on our site, in printed catalogs, or pricelists which result in incorrect pricing, color availability, or product description. We appreciate hearing from our Customers when such errors are found.
Shipping & Delivery Policies
- Most of our United States orders take 1 - 7 days to process before shipping. If any customers need expedite shipping, please contact us at firstname.lastname@example.org or call 1-888-486-1006.
- All orders over $49.95 shipping to the contiguous U.S. (lower 48 states) are qualified for free standard ground shipping. (HI, AK, APO, PR, VI & other U.S. territories orders are excluded) via UPS or USPS.
- All orders under $49.95 shipping to the contiguous U.S. (lower 48 states) are charged actual real time shipping rate.
- All international orders will be shipped via Global Express Mail for $39.95. Canadian orders will be shipped via Global Express Mail for $24.95.
- We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.
- You will be notified via email when your shipment has left for delivery. We reserve the right to change our policy without notice. Although we will try our best to send your merchandise as quickly as possible, we cannot guarantee any problems that may occur, i.e. weather, strikes, slow delivery by shipper, etc. We do not take responsibility for late shipment(s).
Before you send your wig in, please check for exchange eligibility and download our Exchange Form
You must adhere to all of the policies below, or your request for an exchange will be denied.
Due to State and Federal Health Department Regulations on the sale of wigs and hair additions, the following policies must be enforced:
- There are no returns on any items. You may exchange your purchase within 7 days upon receipt of your ordered products. Only one exchange is permitted.
- To get exchange, the wig must be in salable condition, unworn and undamaged, in the original condition with tags attached.
- Exchange must be requested within 7 days of receiving your order by filling out the attached exchange form via mail or fax at 951-486-0494. Please include order number, reason for exchange and list of items you want in exchange. An exchange authorization number will be issued by either email or fax with instructions. No exchange without authorization number will be accepted.
- Merchandise must be shipped to us within 3 business days after the authorization number is issued.
- For all exchanges or refund, re-stocking fee of $15.00 per wig or 15% of purchase amount (whichever is greater) and shipping and handling charge of $6.00 will be charged if a free shipping was offered.
- Shipping and handling fee won't be refunded. You have to pay for the return of the merchandise. Collect shipments will be refused.
- Upon receipt, all refunds and exchanges will be processed according to our policy.
- PRODUCTS NOT ELIGIBLE FOR EXCHANGE: Accessories, Headwear, Care Products, Color Ring, Costume Wigs, Discontinued Items and CLOSE OUT & CLEARANCE ITEMS.
Change Order Policy
- If the Customer wishes to change the brand, style and/or color of any item(s) after the order has been processed, but BEFORE it has shipped, a minimum $15.00 Change Order Fee will be assessed for each item changed.
- If the request to change the order is received AFTER it has been processed and shipped, the Customer must follow the Exchange Policy above.
- Sometimes we are able to add more items to an existing order if it is not yet in process. Please contact us via e-mail or at our toll-free number 1-888-486-1006 and we will be able to tell you whether adding to your current order is possible. If not, we will process a new order for you and can often combine your two orders to save on shipping
Damaged/Defective Goods Policy
- In the case that a product is defective, okwigs.com will replace the item for the same brand, style and color at no cost. You must contact us immediately to be able to receive the replacement. Replacements will be shipped out by Standard Shipping.
- Claims for damaged shipments must be filed directly with the carrier.
- A Cancellation Fee of $25.00 or 50%, whichever is greater, will be charged for all cancelled orders.
- Customers who cancel their order due to back ordered or discontinued items are exempt from the Cancellation Fee or Policies.